Rather than talking through steps with a frustrated user, an administrator can log in and take over their computer through remote access software.
Remote support tools also come in handy when troubleshooting technical problems remotely. This enables users to access programs and files from their office computer while working from home or traveling with laptops anywhere in the world.Īccessing files directly from their source eliminates emailing or using other kinds of file transfer, keeping data safe and secure. Remote access software lets users or administrators “take over” a computer as if they were sitting in front of it themselves. Today, we’ll discuss the best remote IT support tools in the work-from-home era to help you provide top-notch IT resources to employees.
Thankfully, there are dozens of remote IT support tools available to help you wrangle your technology and support your remote users. And companies are quickly realizing that providing IT support to remote workers brings a whole new onslaught of challenges. Thousands of businesses have shifted their operations online – many of them permanently.Īs a result, many companies’ VPNs (virtual private networks) are overloaded and outdated, causing lags that negatively affect productivity.
The COVID-19 pandemic has forced millions of people to work from home.
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