The World Health Organization (WHO) has defined digital health (or eHealth) as the use of digital technologies in activities related to health.
In addition to technical competence in using digital systems (European Commission, 2016), HCPs also need to be able to critically evaluate how digitalization has an impact on the provision of ethical patient care (Lupton, 2017) and understand how to best use digital solutions at work (Borell, 2016). Therefore, HCPs need to develop their competences to match evolving patient needs, or risk being able to advance need‐based patient‐centric care (Baldwin et al., 2016). Additionally, changes in the professional role may require adjustment and new competences as the power balance between HCPs and patients shifts towards patients being more informed of medical and health‐related issues (Borell, 2016 Nazeha et al., 2020). Rapidly changing technologies and new modes of digital communication have increased the frequency at which healthcare professionals (HCPs) need to update their skillset to provide patient‐centric care, for example service accessibility, care quality, individualized care and patient participation (Ahonen et al., 2015 Mattson, 2016). The digitalization of health care has changed healthcare professionals' roles and responsibilities (WHO, 2020, Odendaal et al.
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